Refund policy

Exchanges & Returns
We have a 14-day exchange and return policy, which means you can request an exchange or return within 14 days after receiving your item.

To be eligible, your item must be in the same condition as when you received it, unused or unworn, with tags, and in its original, undamaged packaging.

If your exchange or return is accepted, we will send you instructions on how and where to send your package. Items returned without first requesting an exchange or return will not be accepted.

You can always contact us with exchange or return questions at todd.ernest.studio@gmail.com.

Damage and Issues
Please inspect your order upon receipt. If the item is defective or damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; and personal care goods such as beauty products. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Sale items and gift cards cannot be returned.

Refunds
After we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card issuer may need additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at todd.ernest.studio@gmail.com.